For villa agencies and boutique hotels in Turkey
Guests ask on WhatsApp.Your reception assistant answers.
Your WhatsApp Guest Assistant replies using the property details you provide. It reads availability from your iCal calendars, explains arrival arrangements and answers everyday questions in the guest’s language. If a rate is missing or a request needs your attention, it passes the enquiry to you.
Setup: 5,000 TL (one-time).Monthly service: 1,500 TL/month.3-day free trial. If you’re not satisfied during your first paid month, that month’s service fee is refunded. The setup fee is outside this satisfaction refund.
Your trial starts when your property information and connection are ready. Paid service begins only with your approval.
Yusuf Efe Ekinci uses the name and contact details you provide to respond to your trial enquiry. Requesting a trial does not give consent to marketing. Read the privacy notice. Contacting us on WhatsApp involves Meta/WhatsApp infrastructure outside Turkey. Prefer email? Write to: efe@efeekinci.com.tr.
Illustrative conversation
- Do you have a room for two, 12–14 Dec?
- It looks available on the calendar. The property confirms.
- How much is a room for two guests?
- What are your check-in and check-out dates?
- How much for two nights over New Year’s?
- I don’t have that rate. I’ll pass this to the owner.
- Could you share your name and a callback number?
An example written to show how the assistant works. No real guest messages are shown.
42 days at 3 Oda Kaş
- 118 guestsDuring the measurement period
- 2.7 secondsMedian response time
- 39%Conversations handled entirely by the bot
Results from 3 Oda Kaş, an 8-room guesthouse in Kaş. These are observations from one property, not a forecast for your business. The median response time is not a response-time guarantee.
See the case detailsYour property information. Answers in your guest’s language.
Give the assistant your property details
We add your accommodation details, rates, arrival instructions and house rules. For availability, we connect the iCal feeds you provide from Reseliva, Booking.com or Airbnb.
Let guests ask their questions
The assistant replies to individual text messages using that information. It reads calendar availability and shares the rates you have supplied. If the requested rate is missing, it asks for a name and contact number and passes the enquiry to you.
Take over when you’re needed
Use #devral to stop automatic replies and continue the conversation yourself. A daily report arrives at 08:00 Turkey time.
What it handles. What stays with your team.
| Task | The assistant handles | Your team handles |
|---|---|---|
| Availability | Reads connected iCal calendars. | Confirms availability and makes the booking. |
| Rates | Shares supplied pricing; passes on enquiries when information is missing. | Sets rates, approves exceptions and provides missing quotes. |
| Property questions | Explains supplied information about parking, pools, breakfast, access and house rules. | Confirms anything outside the supplied information and corrects errors. |
| Languages | Replies in the guest’s language. | Checks important wording and language performance during the trial. |
| Handover | Passes unresolved requests to you; supports takeover with #devral. | Resolves requests and makes commitments to guests. |
| Payments | Explains the payment policy you provide. | Collects payments, checks receipts and handles refunds. |
| Reporting | Sends the daily 08:00 report. | Handles accounting and revenue management. |
| Message formats | Works with individual text conversations. | Handles photographs, voice messages and group conversations. |
The assistant does not create reservations, write bookings into calendars, take payments, interpret photographs or voice messages, or post in groups.
Calendar availability is not a booking confirmation. Updates can be delayed; your team confirms the stay. AI-generated replies can contain errors.
In use at 3 Oda Kaş (Kaş, 8 rooms)
The assistant answers guest enquiries using information supplied by the property and hands conversations to the owner when needed. These figures cover 42 days at 3 Oda Kaş.
A separate 48-day incident record logged one fault.
We have not measured how many bookings the assistant generated or how many working hours it saved. These results come from a guesthouse, not a multi-villa agency.
| Guests | 118 |
| Messages | 2,614 |
| Conversations handed to the owner | 21 |
| Conversations where the bot gave the first reply | 65% |
| Median response time | 2.7 seconds |
| Conversations handled entirely by the bot | 39% |
One service package. Clear setup and monthly pricing.
Includes property information setup, WhatsApp connection, iCal availability reading, guest replies, owner handover, the morning report and technical support. The price is the same in winter and summer.
Setup: 5,000 TL (one-time).Monthly service: 1,500 TL/month.First payment after the trial (setup + first month): 6,500 TL.3-day free trial. If you’re not satisfied during your first month, that month’s service fee is refunded.
- Try it free for 3 days.The trial starts after your information is added and the connection and replies have been checked. There is no setup or monthly fee for the trial. Paid service starts only when you approve continuing.
- Not satisfied during your first paid month? We refund that month’s service fee: 1,500 TL.The first paid month means the first 30 days of paid service. Send your request in writing by WhatsApp or email within that period. The refund is made within 7 business days of receiving your request, and the service ends. Completed and accepted setup is outside this satisfaction refund. Your statutory rights concerning incomplete or defective services are unaffected.
- Official Cloud API migration.The service starts on an unofficial linked-device method using WAHA. From the second paid month, migration to the official WhatsApp Cloud API is optional, with no setup or migration labour charge, subject to account and number eligibility. Meta and any intermediary provider’s usage fees are not included in free migration; these fees are explained before migration and require your separate written approval.
What we need from you
- Your business name and the person responsible for setup.
- The WhatsApp number you want to use and permission to connect it.
- Property names, room or villa identifiers and guest capacities.
- The iCal feeds, clearly labelled for each relevant unit.
- Current rates and the pricing rules you want shared.
- Check-in, check-out, late-arrival and changeover rules.
- Facilities and services, including restrictions.
- Location, directions, parking and access information.
- Cancellation, child, pet and security-deposit policies.
- The handover contact, report recipient and guest privacy information.
You do not need to send account passwords in a message. You remain in control of connection authorisation.
Before you get started
Can I keep using my WhatsApp number on my phone?
Yes, with the initial linked-device setup. Before any move to the official Cloud API, we check whether your account and number support continued phone use.
Does it use the official WhatsApp Cloud API?
Initially, it uses WAHA through an unofficial linked-device method. From the second paid month, you can request migration to the official WhatsApp Cloud API with no migration service fee. Meta and any intermediary usage fees are explained separately and require written approval. Migration depends on account and number eligibility. The initial connection carries no guarantee against interruptions or account restrictions.
Does it make bookings or take payments?
No. It reads availability and answers questions. It does not create reservations, update booking calendars or take payments. Your team confirms bookings.
Does an available calendar date mean a confirmed vacancy?
No. The reply reflects information read from the iCal feed. Updates can be delayed, and calendar availability is not a booking confirmation.
What happens if it does not know a price or gives a wrong answer?
If the required rate has not been supplied, it asks for the guest’s name and contact number and passes the enquiry to you. If you spot an incorrect answer, use #devral to stop automatic replies and take over. Report the issue to Yusuf Efe Ekinci by WhatsApp or at efe@efeekinci.com.tr. The relevant information and response flow will be reviewed and corrected.
Can it reply in English, German and Russian? What about voice messages?
It replies to text enquiries in the guest’s language. We check the languages your business needs during the trial; equal accuracy across languages is not guaranteed. It does not interpret voice messages or photographs and does not post in groups.
When does the free trial begin?
Your three days begin once your property information is loaded and the connection and replies have been checked. Preparation time does not count towards the trial. Paid service requires your approval.
What if I am unhappy or want to cancel?
Send your request in writing by WhatsApp or email during your first 30 days of paid service. That month’s fee of 1,500 TL is refunded within 7 business days of receiving your request, and the service ends. Completed and accepted setup is outside this satisfaction refund. Your statutory rights are unaffected. For later periods, request cancellation in writing before renewal; service ends at the close of the paid period and does not renew.
Are there message limits or round-the-clock human support?
There is no message quota; usage is unlimited. Technical support is included; round-the-clock human support and a guaranteed resolution time are not included.
Who is responsible for guest data?
For guest conversations handled on your instructions, your business is the data controller and Yusuf Efe Ekinci acts as the processor. The service uses Meta/WhatsApp for messaging, Google Gemini for generating replies and Hetzner for hosting. Fault and handover notifications are sent to the service provider through Telegram, using servers outside the EU. Notifications may contain personal data; their content is being minimised. Your guest privacy notice and processing agreement must reflect the actual providers, retention arrangements and international transfers. Trial enquiries are covered separately by the privacy notice.
For villa agencies
Can each villa have its own availability calendar?
Supply clearly labelled iCal feeds for each villa. During setup, we check the mapping between each unit and its calendar, then test the replies during your trial. The assistant reads connected calendars; it does not allocate bookings, write to calendars or act as a channel manager.
Can it handle cleaning days and changeovers?
It can explain the cleaning and changeover rules you provide. It does not schedule cleaners or verify that a villa is ready. If a cleaning day must prevent a booking, your team needs to block it in the source calendar. A free date alone does not prove that cleaning is complete.
Can it explain or collect a security deposit?
It can share the deposit amount and conditions you have supplied. It does not collect or hold money, verify a transfer, assess damage or authorise a refund. Missing details and disputed deposits go to your team.
Try it with the questions your guests actually ask.
Send your business name and tell us whether you manage villas or a hotel. We will add your property information, check the calendar connection and prepare your three-day free trial.
Setup: 5,000 TL (one-time).Monthly service: 1,500 TL/month.If you’re not satisfied during your first paid month, that month’s service fee is refunded. The setup fee is outside this satisfaction refund.
Yusuf Efe Ekinci · Pharmacy student · Developer of WhatsApp Guest Assistant
Yusuf Efe Ekinci uses the name and contact details you provide to respond to your trial enquiry. Requesting a trial does not give consent to marketing. Read the privacy notice. Contacting us on WhatsApp involves Meta/WhatsApp infrastructure outside Turkey. Prefer email? Write to: efe@efeekinci.com.tr.